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For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, check out the audit report here. Slowmist OKX Wallet MPC (Android) audit report - 2023.05.16 OKX MPC Wallet in Android has passed a safety audit by SlowMist.Published on Nov 11, 2022Updated on May 29, 20267,086How do I join a video call with customer support?
., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Jun 2, 202653How do I add a custom remote procedure call (RPC) to the OKX Wallet?
RPC stands for remote procedure call, which is a protocol that lets your OKX Wallet communicate with a specific blockchain network. By adding a custom RPC, you can manually connect to different networks (like a testnet or a custom EVM-compatible chain) that aren’t preloaded in the wallet. This is especially useful for developers or users exploring new or lesser-known chains. Custom RPCs allow you to manually connect your OKX Web3 Wallet to a blockchain network that isn’t supported by default.Published on May 7, 2025Updated on May 29, 202624OKX API FAQ
However, if it's a separate order stop loss, you can refer to the strategy commission interface here.Why is an error reported when setting the trigger price for take profit and stop loss: 51046, 51047, 51048, 51049?Published on Sep 20, 2024Updated on Jun 3, 2026139How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on May 29, 2026325What should I do during or after a scam?
You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.Published on Mar 11, 2024Updated on May 29, 2026766Common scam tactics
Here are some of the common methods used by scammers: Method Example Fake trading education offers The user reported being scammed while seeking investment trading education on Facebook. The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift".Published on Sep 28, 2023Updated on May 29, 20262,711Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To overcome this challenge, we break the accounts into smaller groups called batches. Each batch is processed separately using batch circuits, which checks the bottom portion of the Merkle tree. Batching not only makes it manageable but also allows us to run these checks at the same time (parallel processing).Published on Oct 21, 2024Updated on Feb 11, 202693OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on May 29, 20267,498How do I reach out to OKX Singapore customer support?
You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.Published on Jun 18, 2025Updated on May 29, 20262OKX Web3 FAQ
In cases of significant theft, we advise users to report the incident to local law enforcement. We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on Jan 19, 2026Updated on May 29, 2026113How do I manage my P2P settings?
Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool.Published on Aug 22, 2023Updated on May 29, 20262,535How do I review my trading history?
Simplify record keeping and tax reporting: keeping an accurate log of past trades helps during tax season or when preparing reports. Export functions on the web make this even easier. Identify technical or behavioral patterns: you might notice recurring behaviors, such as consistently entering too early or selling during minor pullbacks. History logs help you recognize and correct these tendencies.Published on Jun 22, 2025Updated on May 29, 202624How can I protect myself from scammers?
Report the user immediately through the platform’s reporting or appeal function.7. What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,245What's OKX Affiliate Program in EEA?
You can also select Download > select any period from one day to one year > select Create report and download the data report. Note: You can create up to 30 reports per month. Each data report is available for download within 15 days after creation.How does OKX assess affiliate levels? We'll assess all affiliates monthly with immediate effect and adjust commission rates based on your affiliate level.Published on Sep 27, 2023Updated on May 29, 20261