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How do I join a video call with customer support?
., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on 26 Aug 2025Updated on 2 Jun 202653OKX API FAQ
However, if it's a separate order stop loss, you can refer to the strategy commission interface here.Why is an error reported when setting the trigger price for take profit and stop loss: 51046, 51047, 51048, 51049?Published on 20 Sept 2024Updated on 3 Jun 2026139How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on 9 May 2025Updated on 29 May 2026325What should I do during or after a scam?
You can now report scams directly on our platform, via both app and web. On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.Published on 11 Mar 2024Updated on 29 May 2026766Common scam tactics
Here are some of the common methods used by scammers: Method Example Fake trading education offers The user reported being scammed while seeking investment trading education on Facebook. The scammer contacted them, instructed him to call for a lesson, and asked him to share his phone screen. Under the guise of learning, the user was told to purchase lithium tokens and was promised a "gift".Published on 28 Sept 2023Updated on 29 May 20262,713Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To overcome this challenge, we break the accounts into smaller groups called batches. Each batch is processed separately using batch circuits, which checks the bottom portion of the Merkle tree. Batching not only makes it manageable but also allows us to run these checks at the same time (parallel processing).Published on 21 Oct 2024Updated on 11 Feb 202693OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 29 May 20267,498How do I reach out to OKX Singapore customer support?
You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.Published on 18 Jun 2025Updated on 29 May 20262How do I manage my P2P settings?
Voice phishing (vishing) that uses voice calls. A malicious person who uses vishing can call you and pretend to share that there's some news about your P2P orders or account. We'll never ask you for your personal info through a call or message you haven't requested. If you receive a suspicious email, SMS, or voice call, try to verify it through our official verification tool.Published on 22 Aug 2023Updated on 29 May 20262,536How can I protect myself from scammers?
Report the user immediately through the platform’s reporting or appeal function.7. What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on 21 Aug 2023Updated on 3 Mar 202612,245What's OKX Affiliate Program?
You can also select Download > select any period from one day to one year > select Create report and download the data report. Note: You can create up to 30 reports per month. Each data report is available for download within 15 days after creation.How does OKX assess affiliate levels? We'll assess all affiliates monthly with immediate effect and adjust commission rates based on your affiliate level.Published on 27 Sept 2023Updated on 29 May 20263,290How does futures spread trading work on OKX Liquid Marketplace?
The idea is to make money off the price difference between the two futures – which are also called the two legs of the strategy. The profit a trader makes from this trade comes from the price difference, or spread, between those two contracts. That’s why this strategy is called market neutral; the underlying asset’s price direction does not influence its profitability.Published on 13 Mar 2024Updated on 29 May 20266Why do I have to trade on OKX Liquid Marketplace?
Customizable strategies: Carry trades (spot vs future/perp), futures spreads (future vs future/perp), call/put spreads, calendar spreads, butterfly spreads, condors, ratio spreads, diagonal spreads, back spreads. Options/volatility strategies: collars, straddles, strangles, covered call, protective put, synthetic futures. Creation of synthetic currency pairs by going long one name and short another. For example, BTC/USDT vs AVAX/USDT booked atomically create a synthetic BTC/AVAX pair.Published on 13 Mar 2024Updated on 29 May 202617Why should I choose OKX affiliate program?
Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on 19 Apr 2024Updated on 29 May 202618OKX P2P dispute handling rules
Seller fails to confirm payment but releases crypto The seller should contact customer support via the Orders (On App)/ My Orders (On Web) section on OKX platform to report the issue. If the buyer is unresponsive or refuses to cooperate, the seller may report the case to law enforcement agencies. The seller bears full responsibility in regards to the release of crypto without verifying full payment, which is crucial in maintaining the integrity of the transaction.Published on 28 Aug 2023Updated on 29 May 20261,138